WHEN SOMETHING IS NOT WORKING

Troubleshooting

Start with the simple checks. Change one thing at a time.

My Stream Keeps Stopping

1. Check your upload speed.
2. Use Ethernet instead of Wi-Fi when possible.
3. Lower the NovaNet profile one step.
4. Stop cloud backups, downloads, and other heavy internet use.
5. Test a different internet path.

My Video Is Choppy

• Your upload may be too close to your stream bitrate.
• Your computer or encoder may be overloaded.
• 60 fps may be too heavy for the current system.
• Wi-Fi or cellular may be losing packets.
• Try 720p30 or 1080p30 and test again.

My Audio Sounds Bad

• Move the microphone closer.
• Turn down gain if the sound is clipping.
• Use headphones to check the real Program audio.
• Keep microphones away from speakers when possible.
• Check that the correct microphone is selected.

Venue Wi-Fi Was Fast Earlier but Is Slow Now

The room may have filled with people. Shared Wi-Fi and cellular towers can slow down when many users arrive. Move to a dedicated wired connection, lower the profile, or switch to the backup path.

What Should I Tell NovaNet Support?

• What device or encoder are you using?
• What resolution and fps?
• What bitrate?
• What internet connection?
• What is the measured upload speed?
• Are you on Wi-Fi, Ethernet, or cellular?
• What happened and when?
• Did the stream reconnect?